Policies

We love sharing the beauty of Grand County with our guests. We do have policies however that are enforced to ensure that all of our guests have a safe, happy and peaceful stay at North Shore Lodge.

 
General Policies:

The only guests allowed at North Shore Lodge are the ones registered in your unit.  You can not have visitors or anyone else come to North Shore Lodge for any reason.  

Children under the age of 18 years, can not be left alone at North Shore Lodge for any reason.  An adult aged 21 or older must be on site with minors at all times. No one under 18 years of age can be in or on the watercraft at anytime without direct supervision.

Check in time is at 3PM unless you have paid an early check in fee.  Check out is at 10 AM no exceptions, there are no late check outs.
If you pay for an early check in and do not arrive at that time the fee is still collected. We do not allow anyone to come to the property early (unless the early check in fee has been paid) or stay after their check out time, no exceptions.

Please make sure to read all of our policies so that everyone enjoys their stay at our lodge.

Watercraft are available to use when the water levels are appropriate.  Watercraft can NOT be used until everyone in your party has filled out a watercraft waiver, they can be found on this website.  Please look at the top of the page for Electronic Waiver.

There are no tents or shades of any type allowed on our back lawn.  If you are in need of that, please ask and we will show you where we allow them.

Do not allow children or pets in the flower beds and please do not allow anyone in your party to pick flowers.  They are for the enjoyment of everyone.

There are no grills or any type of cooking devices allowed on the balcony.  The only grills allowed are the ones that we provide.
Dishes must be washed in hot water prior to your departure.  Units that have dishwashers, please run them before you leave.

If you have more than one vehicle with your party, please make sure to park one behind each other in the front parking lot.  Please be considerate of others so that everyone  has the ability to park in the top parking lot.

By providing us with credit card deposit information you are agreeing to all of our policies on the website, in the information letter sent prior to your stay and in the welcome book.

 

reservation deposit

A deposit of 50% of the cost of the reservation, before taxes, is due at the time of booking. Deposits taken on reservations made for July or August are NON-REFUNDABLE. Deposits taken on any Holiday, or Special Event weekend are NON-REFUNDABLE. This charge will be taken as soon as we receive your reservation. The balance of your reservation will be charged the day of arrival on the credit card provided for the deposit.

Reservations made for a one night stay will be collected in total including tax.

 

Cancellation Policy

Cancellations made 30 days prior to the first day of your stay entitles you to a refund minus 10% of the total deposit. The refund minus the 10% processing fee will be applied back to the credit card on file, if the credit card has expired we will issue a check.

Cancellations made within 30-7 days of the first day of your stay, the deposit will be refunded minus a 20% processing fee.

Cancellations made within 7 days of the first day of your stay, the deposit is NON-REFUNDABLE.

Cancellations made less than 48 hours prior to your check in date, the full amount of the reservation will be charged.

No Shows will also be charged the full amount of the reservation.

Reservations made for the months of July and August are NON-REFUNDABLE anytime.

 
Group Cancellations

Cancellations made 60 days prior to the first day of your stay entitles you to a refund minus 10% of the total deposit. The fee will be charged on each unit rented. The refund minus the 10% processing fee will be applied back to the credit card on file, if the credit card has expired we will issue a check.

Cancellations made within 60-30 days of the first day of your stay, the deposit will be refunded minus a 20% processing fee.

Cancellations made within 30 days of the first day of your stay, the deposit is NON-REFUNDABLE.

Cancellations made less than 48 hours prior to your check in date, the full amount of the reservation will be charged. No Shows will also be charged the full amount of the reservation.

Reservations made for the months of July and August are NON-REFUNDABLE anytime.

 
Guest Responsibilities

The booking guest is responsible for any and all damage and fines for breach of policy in all units booked. Guests who do not abide by our rules are subject to removal from the property and are not entitled to a refund. Please report violations of rules to the North Shore Lodge staff. 

 
Smoking

There is absolutely no smoking in any of our lodging units..  Please don't allow smoke to drift into open doors and windows.  There is a deep cleaning fee of $250-$350 for rooms have smoke smell. Smoking is prohibited within 25' of our common building entrances and common areas.  

There is NO smoking on the balcony.

Butts are trash; Please don't litter by throwing them on the ground!  

Butts are a fire hazard; Please extinguish and dispose of them properly. 

Please be considerate of other guests and staff; Don't allow drifting smoke to bother others who may have allergies, asthma or other sensitivities.

Smoking is allowed the following places on the properties:

  • On the grounds, but at least 25' from playgrounds, campfires and all building entrances. (*doorways, windows, stairways, walkways, decks)
  • In your vehicle in the parking area.

Quiet hours are between 10:30PM and 8AM. Be considerate of others during these and all other hours. If you or anyone registered in your unit, your pets, children, music create disturbances during the quiet time you will be contacted, and removal from our property is the outcome of not following our policies.

If you bring a pet, you must read and abide by our Pet Policy. You are responsible for your pet and not following our pet policy will cause extra fines, and possible removal from the property.

 
Fee Schedule


- Towel Replacement: $10 bath, $7 hand or kitchen, $3 wash

- Bed Linen Replacement: $40 each set, $15 each sheet, $5 each pillowcase

- Mattress: $50 shampoo, $400-$1000 to replace

- Blanket, quilt or comforter: $10 each to wash, $25-$100 to replace
(Please be sure humans don’t drag pet fur onto, in or between the layers of the beds!)

- Cleaning Fur, Mud or other “Stuff” Off Furniture: $10 & up per piece.

- Plumbing: $400+ for backing up the pipes by flushing inappropriate items

- Carpeting: $25-$100 to Shampoo
(Please be sure your cooler drain is closed!)

 
Pet Policies:

Pet Fee of $35 per pet/per night in units 2, 3, 4, 7 and 9. Limit of 2 pets in these units with a max combined weight limit of 75 lbs.

Pet Fee of $50 per pet/per night in unit 8. Limit of 3 pets in this unit with a max combined weight limit of 100 lbs.

Keep it Clean:

1) Do not place dog waste in the trash can in your unit, please dispose of it in the dumpster located on the west side of the lodge.

2) Pets are only allowed in units where a “Pet Stay Fee” has been paid.

3) If you have rented more than one unit, pets are ONLY allowed in the unit in which the pet fee has been paid.  If your pet goes into another unit you will be charged another pet fee.  If your pet goes into a pet free unit, you will be charged a fee of $350. Units #1 and #5 are PET-FREE units.

4) There are towels under the kitchen sink to use to wipe your dogs feet or to dry them off. Please keep these separate from bath and kitchen towels.

5) We want your dog to be comfortable, but not on the beds or furniture. Excessive hair on the furniture or bedding will result in additional cleaning charges.

6) Your dog must be on a leash and under your control at all time.

7) Dogs can NOT be left alone in your unit, not even in a dog kennel.

 
Fee Schedule for Pet Messes

Blanket, quilt or comforter
(Please be sure humans don’t drag pet fur onto, in or between the layers of the beds!)
$10 each to Wash
$100 each to Replace

Cleaning Fur, Mud or other Dog “Stuff” Off Furniture
$50 to $100 if it can be cleaned, if not  replacement cost has to be paid by guest.


$25 each Pile (outside)
$100 for cleaning pet messes inside of the unit, or replacement cost will be charged to guest

 
Checking In & Out:

Check-in time is after 3pm and check-out time is 10am.

If you have not checked out by 10 AM we will charge $30 every 15 minutes you are still in the accommodation.

When checking-out just leave your key on the table and lock the doors